You seem to be having some problems with your headphones. You call the Help Desk for assistance. The associate asks you questions to help resolve the problem.
Can you hear any other sounds, such as system sounds?
There seems to be a hardware device conflict. Click Start > Control Panel > Performance and Maintenance > System > Hardware > Device.
Maybe the problem is with your Volume Controls. To open Volume Controls, click Start > All Programs > Accessories > Entertainment > Volume Control.
The exclamation mark inside a yellow circle indicates a hardware conflict. There seems to be a problem with the installation. Check the Device Manager.
A red X symbol indicates that the sound device is turned off. You will need to turn the device on.
Then the problem could be with the speaker connections. Reconnect your speakers.
Please unselect the check box. This must be reason for your problems.
You could be having a hardware device conflict. Check the Device Manager and check if the sound device is turned on. If not then turn it on.
This means that your sound driver is unsigned. Please install an updated sound device from our website.
Remove all occurrences of the device from the Device Manager. Reinstall the device manually.
You will need to turn off one of the conflicting devices on your computer. Try to disable devices from the Device Manager.
What problem are you facing with the sound?
Is there an exclamation (!) in a yellow circle next to your sound device or a red X?
Is the Mute all check box selected?
Are signed drivers installed for your sound device?
Is your device installed more than once?
What is the status of the "Use this device (enable)" option selected?
Did this solve your problem?
Did this solve your problem?
Thank you for calling the Help Desk. Happy listening!
The problem seems to be with your sound device. Please contact your manufacture for further assistance.
The problem seems to be with your speakers. Please connect them correctly and if the problem persists, please contact your manufacture for further assistance.
The sound device seems to be facing some compatibility issues with your system. Please contact your manufacture for further assistance.
Please contact your sound device manufacturer and get a compatible device from them.
You will need to configure some devices to use different resources. This will involve changing the hardware. Please take your computer to a repair center to get this done.
We are unable to resolve your problem. Please call the hotline and talk with our Help Desk Manager.
Can't hear anything from the headphones.
The computer restarts when a sound file starts playing.
Cannot hear the systems sounds.
Can hear the system sounds, but not other sound files.
There is an exclamation mark in a yellow circle beside the sound device.
There is a red X beside the sound device.
The Mute All check box is not selected.
The Mute All check box is selected.
I am using sound device driver.
The Digital Signer does not record the sound driver.
Yes, the device is listed twice in the Device Manager.
No, the device is installed only once.
The option is already selected.
The option is not selected.
Yes, I can hear sounds now.
No, I still can't hear anything.
No, the website did not have any compatible devices.
No, the problem is still persisting.
No, it did not solve the problem.
Sound Troubleshooting Help Desk
Choose the option that best addresses your problem and click Submit. Click Next to move to the following question.